FREQUENTLY ASKED QUESTIONS

We ship using USPS and UPS, and customers select their preferred carrier and service level during checkout. Shipping rates are calculated in real time based on carrier rates.

If you don't see a shipping option that meets your needs, contact us before placing your order.

At this time, we do not ship internationally. We appreciate your interest and may expand international shipping options in the future.

Shipping time depends on whether your item is in stock or made to order:

All orders ship from our production facility in North Carolina.

We handle all shipping-related issues internally and on a case-by-case basis. If your package appears delayed, lost, or stolen, please contact our support team and we'll assist you.

In some cases, carriers require a package to be in transit for a certain number of days before a lost-item claim can be filed. We will guide you through the process.

Shipping carriers occasionally experience delays due to weather, volume, or internal routing issues, and tracking updates may pause temporarily.

If your tracking has not updated for several days, reach out to us and we'll take a look. We're happy to help monitor the situation and advise on next steps.

Lynx Defense is a cut-and-sew manufacturer based in the United States. Our products are expertly crafted using industrial sewing machines and built by skilled professionals with strict quality control at every stage.

This approach allows us to deliver consistent, overbuilt gear designed for real-world use - not mass-produced imports.

Yes! We currently offer:

• Custom Bag Builder for select products
• Made-to-order options on certain items

Additional customization options are added regularly. Contact us for questions about available configurations.

Yes - our bags are lockable and commonly used to meet requirements in states such as California and New Jersey.

Fit depends on your firearm, optic, light, and magazine configuration.

Our pricing reflects:

We focus on long-term reliability and performance rather than cutting corners to hit a lower price point.

Simply select the product you'd like, add it to your cart, and follow the checkout steps on screen. You do not need an account to place an order.

Orders may be canceled or changed before shipment.

You'll receive email updates as your order progresses. Tracking information is sent once your order ships. You can also track your order through your account or our order tracking page.

Returns are accepted within 14 days of delivery and are subject to a 10% restocking fee. Sale items and custom-made products are not eligible.

Damage caused by normal use, accidents, or misuse is not covered under our warranty. However, we do offer repair services in many cases.

Yes! We offer a program for industry professionals.

The fastest way to reach us is through our support portal.

As a small business with the majority of our staff focused on production, we do not offer general phone support. Email-based support allows us to respond faster and more accurately.