RETURNS & EXCHANGES
Our goal is to ensure you feel confident in your purchase. As a small U.S.-based manufacturer, we maintain fair and consistent standards for all customers.
Return Eligibility Checklist
All conditions must be met to qualify
Return window starts from delivery date
Item must be in original condition
Accessories, tags, and packaging
Order number or receipt required
What You'll Pay
Covers inspection, processing & repackaging
Ship item back to us
What you paid at checkout
If purchased at checkout
Example Refund Calculation
No Restocking Fee on Exchanges!
When you exchange instead of return, we waive the 10% restocking fee. You only pay for shipping.
Exchange Terms
Same eligibility requirements as returns
Save 10% compared to a return + repurchase
We'll charge or refund any price difference
Both directions are customer responsibility
Exchange vs Return + Repurchase
| Exchange | Return + Repurchase | |
|---|---|---|
| Restocking Fee | $0 | 10% |
| Processing Time | Faster | Longer |
| Shipping Costs | 2 shipments | 3 shipments |
NOT ELIGIBLE FOR RETURN
Sale Items
Discounted and sale items are final sale
Custom-Made Items
Built to order and cannot be returned
Limited-Run Products
One-of-a-kind and special editions
HOW TO START A RETURN
Contact Us
Submit a request with your order number
Get Approved
Wait for confirmation and return instructions
Ship It Back
Package securely with all components included
Get Refunded
Processed within 14 business days
Don't ship without approval!
Returns sent without prior authorization may be refused. Always wait for return instructions.
Did We Make a Mistake?
If your issue is the result of a Lynx Defense error — such as an incorrect item shipped, a missing item, or damage that occurred before delivery — please contact us before returning the item.
We'll provide proper instructions and work to resolve the issue quickly. Different terms may apply for seller errors.
QUESTIONS ABOUT YOUR RETURN?
We're happy to help clarify eligibility and avoid unnecessary delays. Reach out before shipping your item.