Frequently Asked Questions


What Shipping Methods Are Available?

We ship USPS, UPS, and FedEx. Our shipping rates are calculated at checkout based on the rates directly from those respective companies. We work to offer multiple shipping methods for our customers. If you have to have a particular shipping method that you would like us to use and don’t see it, please contact us.

Do You Ship Internationally?

Yes, however the purchaser will be responsible for all fees associated with customs and shipping. If you do not see your country available at checkout please contact us to get an estimate on shipping costs for our products.

How Long Will It Take To Get My Package?

We try our hardest to ship same business day if your item is in stock. Sometimes that is not possible. We also typically ship Priority Mail or First Class Mail with USPS and ground with all other services. Packages are shipping from our production facility in North Carolina. If you need your purchase faster get in touch with us.


What Payment Methods Are Accepted?

All major credit cards are accepted (Visa, Mastercard, AMEX, etc.) as well as PayPal.

Is Buying Online Safe?

We do our best to secure our site using the latest encryption methods. However here are some tips if you are still weary.


Are Lynx Defense bags handmade?

Yes, every Lynx Defense product is handmade in the United States. We are a cut and sew manufacturer which means we start from square one and handle every part of the creation of your bag.

Can I customize my bag?

We do offer a custom pistol bag option, which we open orders for one an irregular bases. We do offer some customizations on our other products just contact us and we can discuss your custom bag further.

I have an idea can you make it for me?

We can. This process is very expensive and can take some time. If you are interested in bringing your idea to life contact us.


How do I place an Order?

Ordering is simple. Locate the product you’d like to purchase and add it to your cart and follow the simple on-screen checkout instructions. You can also order by phone by calling (919) 701-9411.

How Can I Cancel Or Change My Order?

You can cancel your order only prior to shipment. Please contact us to cancel your order or login to your account.

Do I need an account to place an order?

No, you may checkout as a guest. However creating an account allows you to easily receive updates about your order.

How Do I Track My Order?

You will receive email updates regarding your order but you may always track your order in your account center or with our simple order tracker.

Who should I contact if I have any questions?

The fastest way to get a response to your question is to contact us via our contact page. You can contact us by phone at (919) 701-9411 and leave a message to have a representative return your phone call.

How Can I Return a Product?

We are working on a more robust return system but since we have so few returns on our products it is at the back of the to-do list. If you are interested in a return please contact us.

Are your bags lockable or locking?

Short answer: yes. But we have written a blog post about the details of locking our pistol range bag and The Concord.

Do you have a CAGE code?

Yes, our CAGE code is: 8MWJ0.

Any unanswered questions? Contact Us