FAQs

Answers to your Questions

SHIPPING INFORMATION

What Shipping Methods Are Available?

We ship USPS, UPS, and FedEx. Typically in that order depending on the cost and size of the product being shipped. If you have a preference please note that at checkout and we will try to accommodate your request. If you have to have a particular shipping method please contact us.

Do You Ship Internationally?

Yes, however the purchaser will be responsible for all fees associated with customs and shipping. If you are outside of the United States please contact us to get an estimate on shipping costs for our products.

How Long Will It Take To Get My Package?

We try our hardest to ship same business day if your item is in stock. Sometimes that is not possible. We also typically shipping Priority Mail with USPS and ground with all other services. Packages are shipping from our production facility in North Carolina. If you need your purchase faster get in touch with us.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

All major credit cards are accepted (Visa, Mastercard, AMEX, etc.) as well as PayPal. We also have our products for sale on Amazon and eBay if you prefer to purchase on those sites.

Is Buying Online Safe?

We do our best to secure our site using the latest encryption methods. However here are some tips if you are still weary.

ORDERS AND RETURNS

How do I place an Order?

Ordering is simple. Locate the product you’d like to purchase and add it to your cart and follow the simple on screen checkout instructions.

How Can I Cancel Or Change My Order?

You can cancel your order only prior to shipment. Please contact us to cancel your order or login to your account.

Do I need an account to place an order?

No, you may checkout as a guest. However creating an account allows you to easily receive updates about your order.

How Do I Track My Order?

You will receive email updates regarding your order but you may always track your order in your account center or with our simple order tracker.

Who should I to contact if I have any queries?

You can contact us by phone at (919) 701-5999 or by emailing us on our contact page.

How Can I Return a Product?

We are working on a more robust return system but since we have so few returns on our products it is at the back of the to-do list. If you are interested in a return please contact us.

Any unanswered questions? Contact Us