Frequently Asked Questions
What Shipping Methods Are Available?
We ship USPS and UPS. Our shipping rates are calculated at checkout based on the rates directly from those respective companies. We work to offer multiple shipping methods for our customers. If you have to have a particular shipping method that you would like us to use and don’t see it, please contact us.
Do You Ship Internationally?
Yes, however, the purchaser will be responsible for all fees associated with customs and shipping. If you do not see your country available at the checkout, please contact us to estimate shipping costs for our products.
How Long Will It Take To Get My Package?
We try our hardest to ship same business day if your item is in stock. Sometimes that is not possible. We also typically send using Priority Mail or First Class Mail with USPS and ground with all other services, unless otherwise selected. Packages are shipping from our production facility in North Carolina. If you need your purchase faster, get in touch with us.
What Payment Methods Are Accepted?
All major credit cards are accepted (Visa, Mastercard, AMEX, etc.) as well as PayPal.
Are Lynx Defense bags handmade?
Yes, every Lynx Defense product is handmade in the United States. We are a cut and sew manufacturer which means we start from square one and handle every part of the creation of your bag.
ORDERS AND RETURNS
How do I place an Order?
Ordering is simple. Locate the product you’d like to purchase and add it to your cart and follow the simple on-screen checkout instructions. You can also order by phone by calling (919) 701-9411.
Do I need an account to place an order?
No, you may checkout as a guest. However, creating an account allows you to easily receive updates about your order.
Who should I contact if I have any questions?
The fastest way to get a response to your question is to contact us via our contact page. You can contact us by phone at (919) 701-9411 and leave a message to have a representative return your phone call.
How Can I Cancel Or Change My Order?
You can cancel your order only prior to shipment. Please contact us to cancel your order or login to your account.
How Do I Track My Order?
How Can I Return a Product?
We are working on a more robust return system but since we have so few returns on our products it is at the back of the to-do list. If you are interested in a return please contact us.
Do you have a CAGE code?
Yes, our CAGE code is: 8MWJ0.