Frequently Asked Questions
What Shipping Methods Are Available?
We ship USPS, UPS, and FedEx. Our shipping rates are calculated at checkout based on the rates directly from those respective companies. We work to offer multiple shipping methods for our customers. If you have to have a particular shipping method that you would like us to use and don’t see it, please contact us.
Do You Ship Internationally?
Yes, however the purchaser will be responsible for all fees associated with customs and shipping. If you do not see your country available at checkout please contact us to get an estimate on shipping costs for our products.
How Long Will It Take To Get My Package?
We try our hardest to ship same business day if your item is in stock. Sometimes that is not possible. We also typically ship Priority Mail or First Class Mail with USPS and ground with all other services. Packages are shipping from our production facility in North Carolina. If you need your purchase faster get in touch with us.
What Payment Methods Are Accepted?
All major credit cards are accepted (Visa, Mastercard, AMEX, etc.) as well as PayPal.
ORDERS AND RETURNS
How do I place an Order?
Ordering is simple. Locate the product you’d like to purchase and add it to your cart and follow the simple on screen checkout instructions. You can also order by phone by calling (919) 701-5999.
Do I need an account to place an order?
No, you may checkout as a guest. However creating an account allows you to easily receive updates about your order.
Who should I contact if I have any questions?
The fastest way to get a response to your question is to contact us via our contact page. You can contact us by phone at (919) 701-9411 and leave a message to have a representative return your phone call.
How Can I Return a Product?
We are working on a more robust return system but since we have so few returns on our products it is at the back of the to-do list. If you are interested in a return please contact us.