Our number one priority is 100% customer satisfaction. If you are unhappy, that means we are too.
Our guarantee is that you’ll be satisfied with your purchase, and if you are not, we will gladly make it right. We guarantee that we’ll hold up our end of the bargain of making high quality products. It’s just how we roll. If your purchase isn’t completely satisfactory, we’re happy to accept your exchange or return at any time.
To complete your return, we require a receipt or proof of purchase. We do accept direct product exchanges from 3rd party vendors that are official verified dealers or vendors.
We will gladly replace items if they are defective or damaged. However we do not exchange one-of-a-kind items or products(i.e. personalized items). If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We hope you understand that we make the following special considerations when processing a return or exchange:
- We can’t accept items for return that were not purchased directly from Lynx Defense or a verified dealer or vender. If an item is missing a product label we can’t accept it for return without a receipt.
- For the safety of our employees, we can’t accept items that have been soiled or contaminated.
- To help us protect our customers and make sure every return or exchange is dealt with fairly, if you do not have a receipt or can’t provide a proof of purchase, we can’t accept items for return or exchange.