Our number one priority is 100% customer satisfaction. If you are unhappy, that means we are too.
From the date of delivery of your product order, your product has a 30 day money back guarantee. If your product fails due to a manufacturing defect within 30 days of accepting your product order, Lynx Defense shall accept a return of the product and shall return money invested. All Lynx Defense products have a limited lifetime manufacturers warranty. If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, or the expected wear and tear of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
To complete your return, we require a receipt or proof of purchase. We do accept direct product exchanges from 3rd party vendors that are official verified dealers or vendors.
Customer is responsible for the packing of all returned items, which should be placed into a suitable wrapping and shipping container.
All returned merchandise must be accompanied by a completed Return/Exchange Form(included form with every purchase). All returned items must be returned in full, which includes all accessories that were included.
Returns are not accepted on sale items or custom made items. Customer will be responsible for all freight and shipping charges on items returned that are not the result of seller’s error. Lynx Defense is not responsible for lost shipments on items being returned.
We will gladly replace items if they are defective or damaged. However we do not exchange one-of-a-kind items or products(i.e. personalized items). If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We hope you understand that we make the following special considerations when processing a return or exchange:
- We can’t accept items for return that were not purchased directly from Lynx Defense or a verified dealer or vender. If an item is missing a product label we can’t accept it for return without a receipt.
- For the safety of our employees, we can’t accept items that have been soiled or contaminated.
- To help us protect our customers and make sure every return or exchange is dealt with fairly, if you do not have a receipt or can’t provide a proof of purchase, we can’t accept items for return or exchange.