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Our number one priority is 100% customer satisfaction. From the date of delivery of your product order, your product has a 14-day money-back guarantee.
To complete your return, we require a receipt or proof of purchase. We do accept direct product exchanges from 3rd party vendors that are officially verified, dealers, or vendors.
The customer is responsible for packing all returned items, which should be placed into a suitable wrapping and shipping container.
All returned items must be returned in full, which includes all accessories that were included.
Returns are not accepted on sale items or custom-made items.
Customers will be responsible for all freight and shipping charges on items returned that are not the result of the seller’s error. Lynx Defense is not responsible for lost shipments on items being returned.
All return items require a 15% restocking fee.
Repairs and Warranty
If your product fails due to a manufacturing defect within 14 days of accepting your product order, Lynx Defense will refund the order or replace the product.
All Lynx Defense products have a limited lifetime manufacturer’s warranty. If your product fails due to a manufacturing defect, we will repair it without charge or replace it at our discretion.
This warranty does not cover damage caused by accident, improper care, negligence, or the expected wear and tear of colors and materials over an extended time and use.
Damage not covered under warranty may be repaired for a reasonable rate, and a fee will be charged for return shipping.
We will gladly replace items if they are defective or damaged.
However, we do not exchange one-of-a-kind items or products such as custom bags.
We will exchange items for you but require return shipping to be paid for by the customer.
Once your return is received and inspected, we will notify you of your refund’s approval or rejection.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within seven business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected]
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Custom order items cannot be refunded or returned. All custom orders carry the same limited lifetime warranty as all other Lynx Defense products.
We hope you understand that we make the following special considerations when processing a return or exchange:
- We can’t accept items for return that were not purchased directly from Lynx Defense or a verified dealer or vender. If an item is missing a product label, we can’t accept it for return without a receipt.
- For the safety of our employees, we can’t accept items that have been soiled or contaminated.
- To help us protect our customers and ensure every return or exchange is dealt with fairly, we can’t accept items for return or exchange if you do not have a receipt or can’t provide proof of purchase.