FAQs

We ship USPS and UPS. Our shipping rates are calculated at checkout based on the rates directly from those respective companies. We work to offer multiple shipping methods for our customers. If you have to have a particular shipping method that you would like us to use and don’t see it, please contact us.

Yes, however, the purchaser will be responsible for all fees associated with customs and shipping. If you do not see your country available at the checkout, please contact us to estimate shipping costs for our products.

We try our hardest to ship same business day if your item is in stock. Sometimes that is not possible. We also typically send using Priority Mail or First Class Mail with USPS and ground with all other services, unless otherwise selected. Packages are shipping from our production facility in North Carolina. If you need your purchase faster, get in touch with us.

If you opted for order protection at check out, please start a claim with Norton Shopping Guarantee.

Once a package is shipped, it is entirely out of our control when it is delivered, as we do not know all circumstances that arise with weather and other possible issues.

Your package might be stuck for several reasons: it could be lost or damaged, or there is a problem with the USPS tracking system.

The Post Office may have misplaced or mislabeled your package more often. Luckily, it can usually be found once you report the issue.

You can see more on the USPS website. Please note that Lynx Defense has no special powers or abilities with the Postal Service, and the only action we can take is the same as that available to the receiver.

All major credit cards are accepted (Visa, Mastercard, AMEX, etc.) as well as PayPal.

We do our best to secure our site using the latest encryption methods. However, here are some tips if you are still wary.

Yes, every Lynx Defense product is handmade in the United States. We are a cut and sew manufacturer which means we start from square one and handle every part of the creation of your bag

We do offer a custom pistol bag option, which we open orders for on an irregular basis. We do offer some customizations on our other products just contact us and we can discuss your custom bag further.

We can. This process is costly and can take some time. If you are interested in bringing your idea to life contact us.

Yes, you can learn more about it and apply on our industry professional page.

Ordering is simple. Locate the product you’d like to purchase and add it to your cart and follow the simple on-screen checkout instructions.

No, you may checkout as a guest. However, creating an account lets you easily receive updates about your order.

The fastest way to get a response to your question is to contact us via our contact page.

Short answer: yes. But we have written a post about the details of locking our pistol range bag and The Concord.

You can cancel your order only before shipment. Please contact us to cancel your order or log into your account.

You will receive email updates regarding your order but you may always track your order in your account center or with our simple order tracker.

If you want to return an item you purchased, you can log in to your account or submit a return request.